![]() If data is further deleted from the database, the deletion becomes permanent and the data is only accessible or recoverable if a backup solution is in place or via the Salesforce Data Recovery service. You can, however, access said data by using the Salesforce workbench. If data is emptied from the recycle bin, or the 15-day retention period expires, the data becomes “hard-deleted” and is not able to be recovered. ![]() During this period, known as the “soft-delete” stage, data can be restored back into the org. Once data has been deleted, it will reside in the Salesforce recycle bin for a maximum of 15 days. How long is data stored in the Salesforce recycle bin? In this case, locate the arrows in the upper or lower left of the visible window to expand the sidebar. Often times if you are having trouble locating the recycle bin it is because the sidebar has been pinned to the side of the window. It typically resides at the bottom of the sidebar and is denoted by a green recycle bin icon that is placed against a light green band to distinguish it from other menus in the sidebar. The Recycle Bin can be located on the Home page tab within the left sidebar in Salesforce Classic. In addition, there are several notable limitations to the service such as the exclusion of metadata from recovery and a maximum recoverable window of three months (90 days) from the date requested. Due to these issues, Salesforce urges customers to develop an independent backup and recovery strategy for their data protection. The service is performed manually by Salesforce Support, takes a stated minimum of 6 – 8 weeks for completion and carries a price tag of $10,000 USD per organization recovered. The Salesforce Data Recovery service is a last resort option for point-in-time recovery of lost or damaged Salesforce data. What is the Salesforce Data Recovery service? This data is made available to customers as part of the Salesforce Data Recovery service, though Salesforce explicitly warns against relying on the service in the event of data loss. Salesforce keeps a backup copy of customer data to support their disaster recovery plan.
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